FAQ
Will the sling bag hold my everyday items?
Yes. It has two roomy compartments that take a phone, wallet, keys, passport and a few small travel extras, all without feeling bulky.
Is it comfortable to wear all day?
It is. The strap adjusts to your body, and the bag is light and sits close, so the weight does not pull on your shoulders or back. The strap material is durable yet gentle on skin, which is not always true of cheaper straps.
What are the dimensions?
Regular: height 19 cm (7.5 in), width 14 cm, depth 4 cm, volume 1 L. Large: height 22 cm, width 15 cm, depth 6 cm, volume 1.6 L. On both sizes the adjustable strap extends to a maximum of 130 cm / 51 inches.
How secure is the bag?
The strap is cut-resistant, the fabric blocks RFID scanning, and a clip holds the zipper pulls in place. Zippers and compartments are reinforced, and the compact shape keeps the bag tight to your body while you still reach your things quickly.
Can I fit a tablet in it?
The Large size takes some smaller tablets. Both sizes handle big phones comfortably.
How much does shipping cost?
Orders over US$40 ship free. Orders below that amount are charged US$6.99 for shipping.
How long until my order arrives?
We process orders in 1 to 3 business days, and delivery then takes 3 to 9 business days.
Can I track my package?
Yes, every order comes with tracking. Enter your details on our Track Your Order page (/apps/17TRACK) to see where it is.
How do I cancel an order?
We can cancel it as long as it has not gone to fulfillment. Orders move quickly, so email support@conceptglobalsupport.com right away with your order number. Once a package has shipped, the return process applies instead.
What if my item arrives damaged or defective?
We are sorry about that. Contact us at support@conceptglobalsupport.com with your order number, and once we confirm the issue we will send a replacement. Please start the process within 30 days of delivery.
What is your return policy?
You can return an unused item within 30 days of receiving it. Email support@conceptglobalsupport.com with your order number and we will walk you through the next steps and your refund.
How do I reach customer support?
Write to support@conceptglobalsupport.com. We answer within 1 to 2 business days.
